Have a Problem? Let Us Know!

If you have a complaint or a problem with our service then please let us know and we’ll work hard to fix it.

Kenwood PLC 30 Years of ServiceAt Kenwood Plc we are committed to giving you the highest quality service. In the unlikely event that your not 100% happy with any aspect of our service you can trust that we will work hard to resolve the problem and we constantly look to improve our policies and processes based upon the feedback we receive. We appreciate that building works can be very disruptive and we will look to resolve your complaint with the minimum of fuss.

If you need to make a complaint, please take the following steps.

Step 1: Call Kenwood on 01923 200850 and speak to us about your complaint or email us at customerservices@kenwoodplc.co.uk.

Step 2: Upon receipt of your complaint, we want to resolve this immediately, however in some cases, we may need to contact you for further information or if appropriate, arrange to inspect the problem. Where an inspection of the property is required, we offer a choice of am or pm appointments and will make every effort to inspect the property as quickly as possible.

Step 3: We will contact you promptly with our proposals to remedy the matter and the actions required to resolve the problem.

Step 4: In the unlikely event that you are unhappy with the resolution provided, you should write to our head office below requesting your complaint is reconsidered and we will look further to resolve matters with you. You can be rest assured that we are committed to giving you high quality service.

Complaints Manager, Kenwood House, 9 Greenhill Crescent, Watford Business Park, Watford

    Call me back

    Your Name *

    Phone number

    We take your data seriously and do not sell data to third parties. We will only contact you in regard to our services in accordance with our privacy policy.

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Why choose Kenwood

    1

    Experienced 20,000

    Properties attended each year.

    2

    Established 30 Years

    We have been in business

    3

    Expert Skilled

    Technicians and Surveyors

    4

    Guarantees 20 Years

    Damp proofing guarantees

    Our customers rate us

    Trustpilot

    Trust Kenwood Plc

    We are Full members of the BWPDA (British Wood Preserving & Damp Proofing Association), PCA (Property Care Association), CHAS and the Guarantee Protection Trust.

    We cover most of the South East including London & the Home Counties

    London 0208 950 9070
    Watford 01923 242441
    St. Albans 01727 846949
    Slough 01753 511154
    Luton 01582 726565
    Reigate 01737 226633
    Request Callback chevron_right

     

    Susie Sinden

    Susie Sinden

    Marketing Executive | Leading Damp Proofing & Timber Treatment contractors.

    Susie Sinden is a skilled Marketing Executive who provides strategic marketing services to KENWOOD PLC. With a strong focus on brand development, campaign management, and customer engagement, Susie plays a key role in driving the company’s marketing initiatives and supporting its growth in competitive markets. Her expertise ensures that KENWOOD PLC consistently communicates its value to the right audiences with impact and clarity.

     

    Chloe Kinch

    Jake Clarke

    CEO at Kenwood Property | Leading Damp Proofing & Timber Treatment contractors.

    Jake, the new CEO of Kenwood, has several years of experience in property maintenance, previously working with a large service provider in the social housing sector, where he was responsible for Group support services across three subsidiaries." Kenwood is entering a new phase in its capacity as property preservation experts, expanding our area to help ensure that more properties in the UK remain dry, safe and comfortable for years to come. "We are committed to maintaining the highest level of customer experience and ensuring that we preserve properties not just for the short term, but for the long term.